Eligibility

You must be at least 18 years old to use this website or make a purchase.

Account Responsibilities

• •You are responsible for maintaining the confidentiality of your account and password.
• •Puffin Club reserves the right to suspend or terminate accounts for misuse or fraudulent activity.

Orders and Payments

• •All orders are subject to acceptance and availability. Fulfillment must be completed at checkout.
• •Puffin Club reserves the right to cancel any order due to pricing errors, stock issues, or suspected fraud.

Shipping and Delivery

• •We aim to ship promptly, but delays may occur due to third-party couriers.
• •Puffin Club is not liable for lost or misplaced items once in the care of a shipping partner.

Intellectual Property

• •All content on Puffin Club, including images, product designs, and descriptions, is our property.
• •You may not copy or misuse our content without written permission.

Limitation of Liability

• •Puffin Club is not responsible for indirect, incidental, or consequential damages.
• •Our liability is limited to the value of the purchased product.

Prohibited Activities

• •Using this website for unlawful purposes.
• •Engaging in fraudulent activity or misrepresentation.
• •Interfering with the website's security or functionality.

Governing Law

• •These Terms are governed by the laws of [Your Jurisdiction].
• •Disputes are resolved in the courts of that jurisdiction.

Changes to Terms

• •Puffin Club may update these Terms at any time.
• •Continued use of the website constitutes acceptance of the updated terms.

Contact Us

support@puffinclub.com

www.puffinclub.com

Refund & Return Policy

At Puffin Club, we want you to be satisfied with your purchases.

Please review our return and refund terms:

Return Eligibility

• •Returns are accepted only for damaged or defective products.
• •A mandatory unboxing video, along with clear visibility of the received item eligibility.
• •Items must be unused, unwashed, and in original packaging with all tags intact.

Exchange Policy

• •Exchanges are available only for size-related issues.
• •Defective or damaged items may be exchanged; instead of being subject to stock availability.

Non-Returnable Items

• •Products that are not damaged or defective, items without unboxing video proof.
• •Perishable goods or consumables, clearance or sale items, unless defective.

Refund Process

• •Contact support@puffinclub.com with your order detail and proof.
• •Refunds are processed within 7-10 business days after inspection.

Shipping Costs

• •If we return shipping is free one it or not a side.
• •Customer pays for returns due to personal reasons.

Contact Us

support@puffinclub.com

www.puffinclub.com

Shipping Policy

At Puffin Club, we aim to deliver your orders as quickly and securely.

Order Processing

• •Orders are processed within 3-7 business days, excluding weekends and holidays.
• •You will receive a confirmation email with a shipping details when processed.

Delivery Time

• •Standard Shipping: 5-7 business days.
• •Express Shipping: 3-5 business days.
• •Delivery times may vary due to location or courier services.

Shipping Charges

• •Calculated at checkout, free if shipping may apply for orders above a certain value.

Lost or Delayed Packages

• •Puffin Club is not liable for delays caused by couriers, weather disruptions, or unforeseen circumstances.
• •Contact support@puffinclub.com for lost or delayed orders.

International Shipping

• •Currently, we only available for [mention countries/regions if applicable].
• •Delivery times may vary due to customs and local postal services.

Address Accuracy

• •Please ensure shipping address is complete and correct to avoid delivery issues.
• •Puffin Club is not responsible for incorrect addressing leading to delivery failures.

Tracking Orders

• •You will receive a tracking number when your order ships.
• •Track your order via the courier's website for updates.

Contact Us

support@puffinclub.com

www.puffinclub.com